Senior Social Media Manager

November 26, 2024

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CrowdStrike

WebsiteLinkedInAll Job Openings

Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Description

• Develop and manage social media content strategies, schedules, and calendars to enhance the visibility of marketing initiatives including product launches, brand campaigns, major events, and analyst engagements. • Act as the project manager for the social media team, facilitating communication with internal stakeholders to coordinate the collection, feedback, and approval of creative assets. • Ensure timely readiness and quality of social content. • Cultivate and sustain relationships with key internal teams such as Public Relations, Product Marketing, and Events to align on social media strategies and capitalize on content creation opportunities. • Oversee the social media content calendar, ensuring all activities are planned and executed smoothly. • Collaborate with both internal teams and external agencies to generate engaging multimedia content for social media platforms. • Craft compelling and appropriate copy for various social media posts. • Manage the posting schedule for all social media channels and ensure content is published as planned. • Perform analytics to monitor and report on the effectiveness of social media campaigns and strategies. • Actively monitor social media platforms to engage with the community and respond to inquiries and comments. • Escalate complex user interactions to relevant internal teams for further resolution, involving Corporate Communications, Product Marketing, and Customer Support as needed. • Oversee the operation, troubleshooting, and maintenance of CrowdStrike’s social media management tools, including Sprinklr. • Manage and maintain CrowdStrike’s internal employee social media advocacy tool, ensuring it integrates smoothly with broader social media efforts.

Requirements

• 12 years of proven experience in social media management, preferably in the tech or cybersecurity industry. • Strong project management skills, with a proven track record of managing complex projects across multiple stakeholders. • Ability to take technical concepts and make them consumer friendly and appealing to a broader audience through social media content. • Exceptional verbal and written communications skills with the ability to craft engaging content for diverse audiences. • Excellent judgment, particularly in narrow timeframes. • Creative thinking and problem-solving abilities, with a keen eye for detail and design. • Highly capable and comfortable in large, high-growth, fast-paced organizations. • Track-record of staying up to date with the latest social media trends, including emerging platforms and new styles and formats for social media content. • Demonstrated ability to handle crisis communications situations on social media platforms effectively.

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration