Regional Sales Director - Southwest

2 days ago

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Crystal Cruises

WebsiteLinkedInAll Job Openings

cruises

1001 - 5000 employees

Founded 1988

🚗 Transport

Description

• The Regional Sales Director (“RSD”) position is responsible for revenue generation from travel agency partners and direct management of all aspects of Crystal Cruises’ business development in an assigned geographic territory. • The RSD is responsible for increasing sales and achieving established Key Performance Indicators (“KPIs”) for Crystal Cruises. • This position will collaborate with various teams and departments within the company including Marketing, Revenue Management, IT and Strategic and National Accounts to create programs which drive sales within their assigned sales region in order to support Crystal Cruises commercial objectives. • Responsible for developing a Tier One portfolio of travel agency partners within their assigned geographic territory. • The number of travel agency partners in assigned territory will be established in conjunction with executive sales management, guided by revenue generation and business needs and is subject to change on an annual basis based on revenue. • At such time Tier 2 agency partners are determined, collaborate with the Business Development team in an effort to engage and drive revenue production from that group of travel sellers located in the assigned region. • “Sales Call” frequency: RSD will be responsible for 20 – 25 physical and virtual sales meetings/calls each week and must be recorded and reported through the company’s CRM platform (TBD) and incorporated into monthly reports. • Revenue growth of the agency partner is the primary driver of each call. • Plans to achieve revenue growth will vary by account and business model. • Establish revenue targets with appropriate agency partners and consistently review revenue productivity and progress toward achieving assigned targets. • Conduct staff training to familiarize the agency’s travel advisors with the Crystal product to effectively sell the Crystal Cruises brand experience. • Seek out and close affinity or promotional group business. • Assist agency advisors in identifying group opportunities within customer database as well as local/regional organization. • Create an annual overhead budget to achieve the above goals. • Effectively manage an assigned budget for supporting co-operative marketing plans mutually agreed and developed with agencies in assigned region. • Identify and cultivate opportunities to generate NEW to brand revenue streams and elevate Crystal Cruises’ market penetration. • Represent Crystal at industry trade shows and events when required in assigned territory. • Maintain an e-mail database of travel advisors for communicating offers and news about Crystal Cruises. • Conduct informational webinars as appropriate. • Maintain a presence on at least one Social Media site of choice, creating original content or sharing Crystal Cruise posts once per week. • RSD will be required to analyze territory sales and provide a detailed business plan to grow sales within assigned agency partners. • Effectively utilize technology to ensure speed to market, proficient in standard business technology including CRM and mobile devices. • Competent in creating and submitting required monthly or ad-hoc reports in a timely manner. • RSD must achieve no less than a yearly average of 85% of the established revenue target. • Functions, duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Bachelor’s degree required or equivalent experience. • 5 – 10 years of experience in travel industry sales. Luxury Cruise Line experience preferred. • Extensive knowledge of the luxury cruise market and competitive set. • Extensive international destination knowledge, including Crystal Cruises’ destinations preferred. • Existing travel industry sales relationships in assigned territory/region. • Demonstrated track record of sales success required with a leading luxury travel company. • Management experience that includes sales team management preferred. • Positive, energetic, and professional demeanor. • Excellent sales, customer service and relationship building skills. • Excellent written, verbal and presentation skills. • Exceptional organizational and administrative skills. • Self-motivated and results oriented with proven ability to achieve sales objectives. • Capable of working independently with minimal day to day direction. • Capable of multi-tasking and working in a fast-paced environment. • Skilled at problem solving and decision making. • Ability to tactfully handle both internal and external contact challenges with the intent of finding mutually beneficial solutions. • Ability to maintain professionalism when faced with adversity, particularly when supporting company policies and positions that may not be accepted or understood. • Fluency in MS Office applications, including Outlook, Word, PowerPoint, and Excel. • Must be able to travel as needed domestically and internationally. • Must have a valid driver’s license as well as a reliable and well-maintained vehicle to be used for business purposes.