Senior Customer Success Manager

November 9

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CSG

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Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000

Description

• Oversee a portfolio of strategic customers, ensuring satisfaction, success, retention, and growth. • Serve as the primary services point of contact, building and maintaining strong relationships. • Develop tailored plans to drive adoption, usage, and value realization. • Monitor customer health metrics and create recommendations to drive high utilization and adoption of CSG’s Customer Experience (CX) product suite. • Act as an escalation point for reported/identified issues and operational services impacting events.

Requirements

• Bachelor’s degree or equivalent education/experience. • English Proficiency in a business environment. • 5+ years of experience in customer success, consulting CX, project/program management and/or account management. • Technical Background Experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retails and/or Cable& Telco. • Proven track record of building and maintaining strong customer satisfaction and achieving revenue growth targets.

Benefits

• Work from Home, in-office, or hybrid • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!