Grievance Analyst - Triage & Assignment
October 9
Description
• Responsible for triage and assignment of Medicare Part D grievance cases. • Perform initial review of grievances to determine validity. • Assign cases based on department guidelines. • Report case trends to leadership. • Provide support to various operational teams.
Requirements
• 1 plus years of experience in a customer service role. • Proficient in Microsoft Office products (Excel, Word, Outlook). • Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical industry preferred. • Bachelor’s Degree.
Benefits
• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan available. • Fully-paid term life insurance. • Short-term and long-term disability benefits. • Numerous well-being programs. • Education assistance and free development courses. • CVS store discount and partner discount programs. • Paid Time Off (PTO) and paid holidays.
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