Manager - Sales Operations

March 28

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CVS Health

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CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

Retail • Pharmacy Benefits Management • Health Insurance • Health Care • Pharmacy

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• The Sales Operations Manager is responsible for managing processes associated with sales enablement tools, project management supporting system enhancements, and sustaining activities. • The manger position involves, but is not limited to the direct oversight of: • Aligning sales enablement (Opportunities, Contracts, etc.) needs with application capabilities, mapping and facilitating process improvement as required • Leading projects across business and IT functional areas adhering to time, budget, and scope constraints • Working with business stakeholders and subject matter experts across multiple functional areas (Product, Underwriting, etc.) to define overall application requirements and design considerations • Utilizing analysis and data management tools to ensure data integrity within sales applications • Developing operational decision support tools including executive dashboards and reports • Facilitating and/or recording trainings; creating concise communications and/or job aids for process and system change management • Supporting business needs through a consultative approach, ensuring our internal and external client’s needs are being met and are aligned with corporate goals and values • Supporting end user requests and troubleshooting issues that come in from the “Sales Support” case queue or directly; providing coaching and guidance to enable end user success

🎯 Requirements

• 6+ years of relevant experience that includes: • A minimum of 4 years’ experience in a position required to do issue analysis, critical thinking, and innovative solutions. • A minimum of 2 years’ experience in managing moderate to complex business process projects. • Proven ability to deliver high quality project work and solutions that satisfy stakeholder expectations and meet scope, schedule and cost considerations • Exceptional time management with the ability to prioritize multiple assignments and meet deadlines • Demonstrated consulting, communication, and facilitation skills • Proficiency in change management • Familiarity with process mapping, process improvement, and root cause analysis concepts • Understanding of software development methodologies and experience in Project Management processes and related tools • Aptitude to identify, assess and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation • Effective interaction with all levels of management • High level of proficiency with productivity tools including, but not limited to Microsoft Office Suite (Outlook, Excel, Word, Visio, PowerPoint, SharePoint) and Web meeting applications

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings • Tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Many other benefits depending on eligibility