Retail β’ Pharmacy Benefits Management β’ Health Insurance β’ Health Care β’ Pharmacy
10,000+
Yesterday
Retail β’ Pharmacy Benefits Management β’ Health Insurance β’ Health Care β’ Pharmacy
10,000+
β’ Responsible for handling escalated calls and providing assistance to floor representatives. β’ Requires critical thinking and problem-solving skills. β’ Must calmly handle escalated callers and recommend options to resolve complaints. β’ Responsible for creating a positive work environment for call center representatives. β’ Will contact Account Managers when appropriate and enter PBO's.
β’ 6+ Months experience as a CVS team lead on Aetna Commercial or experience handling and de-escalating member issues. β’ Strong oral, interpersonal, and written communication skills. β’ Strong customer service skills, including courteous telephone etiquette and professionalism. β’ Responsiveness to customers. β’ Demonstrates strong analytical skills. β’ Demonstrates reliability and compliance with scheduling standards. β’ PC proficiency in Windows-based applications and strong internet skills. β’ Team-oriented with the ability to work effectively with others. β’ Comfortable relating to customers in a patient, helpful way. β’ Self-directed and the ability to problem solve in a positive manner.
β’ Full range of medical, dental, and vision benefits. β’ 401(k) retirement savings plan. β’ Employee Stock Purchase Plan. β’ Fully-paid term life insurance. β’ Short-term and long term disability benefits. β’ Well-being programs. β’ Education assistance. β’ Free development courses. β’ CVS store discount. β’ Paid Time Off (PTO) and paid holidays.
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