MSSP Partner Success Manager

October 10

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Cyber Posture • Cyber Attack Simulation • Security posture assessment • breach and attack simulation • validate controls

201 - 500

Description

• The MSSP Partner Success Manager will be responsible for managing relationships with our MSSP partners, ensuring their success in delivering our security solutions to their clients. • This role involves collaborating closely with partners to drive engagement, adoption, and satisfaction, leading to mutual growth and success. • Develop and maintain strong, long-lasting relationships with MSSP partners. • Serve as the primary point of contact for partners, addressing their needs and concerns promptly. • Create and deliver partner enablement materials, including guides, playbooks, and case studies. • Monitor and analyze the performance of MSSP partners, identifying areas for improvement and growth. • Provide regular performance reports and insights to partners and internal stakeholders. • Collaborate with internal teams to define and track KPIs for partner success. • Act as an escalation point for any partner-related issues, ensuring timely and effective resolution. • Collaborate with technical support teams to address and resolve complex partner inquiries. • Lead the development of partner engagement strategies to drive product adoption and utilization.

Requirements

• 5-10 years of experience in partner management, customer success, or sales engineering within the cybersecurity domain. • Extensive knowledge of MSSP business models and the cybersecurity landscape, including security operations center processes, vulnerability management, and security controls that mitigate risk. • Experience in developing partner enablement materials, such as guides and playbooks, to support MSSP partners in deploying and managing security solutions. • Strong relationship-building skills, with the ability to manage and nurture long-term partnerships with diverse stakeholders. • Strong analytical skills, capable of interpreting partner data and translating it into actionable strategies for mutual success. • Proactive and results-driven, with a passion for delivering exceptional partner satisfaction and success. • Willingness to travel as needed for partner meetings and industry events.