Customer Success Partner - Operations Lead

October 8

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McKesson

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Pharmaceutical Distribution • HealthCare IT • Practice Management • Supply Chain Management • Medication Adherence

10,000+

Description

• Develop and implement operational strategies to streamline processes, reduce costs, and enhance overall efficiency. • Establish and enforce governance policies and procedures to ensure compliance with regulatory standards and industry best practices. • Analyze operational effectiveness for all supporting MT services to identify irregularities and performance issues and drive continuous improvement. • Maintain Service Level Agreements (SLAs) and deliver operations compliance reporting, taking corrective actions as necessary to remediate breaches. • Develop, implement, monitor and evolve an effective DR/BC program for business-critical Practice Services platforms. • Oversee reporting and analytics initiatives, including the development of key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.

Requirements

• 8+ years of operations experience delivering and supporting high-quality, reliable technology services. • 3+ years in a customer-facing or team lead role. • Proven record of success running IT Service Management operating model. • Solid background in cloud architecture, microservices, and modern architecture for eCommerce systems. • Experience supporting SAP-enabled platforms. • Knowledge of software engineering best practices. • Strong understanding of regulatory requirements and governance principles. • Excellent leadership, communication, and interpersonal skills. • Ability to work effectively in a fast-paced, dynamic environment and lead cross-functional teams. • Detail-oriented with strong analytical and problem-solving abilities. • Experience in managing and working with distributed team members. • Strong leadership skills that inspire team confidence and respect while motivating team members.

Benefits

• Competitive compensation package including base pay and bonuses. • Detailed information on benefits can be found linked.