Account Manager - Hospitality

September 26

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D-EDGE Hospitality Solutions

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501 - 1000

Description

• ⚡ WHO WE ARE :If you ever booked a hotel online, then you’ve probably used D-EDGE without knowing it. • 🚀 Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide. • As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike. • Values: At D-EDGE we are driven by these 4 key values: • We care about people #PEOPLE FIRST • We dare to share #OPEN COMMUNICATION • We embrace change #ADAPTABILITY • We go the extra mile #GO BEYOND • 💻 ABOUT THE POSITION: • The Account Manager is the primary point of contact of an assigned portfolio of hotel clients. You will be reporting to the Regional Team Leader. • Your mission will be to guarantee a best in class relationship between our department and our clients. To do so, be recognized by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximize sales. • Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts - national as well as international. • The Account Manager ensures that customers take full advantage of the products purchased by D-EDGE and implement effective KPIs to achieve growth in their own portfolio.

Requirements

• You are German native and you are fluent in English. • You have least 3 years experience in a combination of team and revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management. • You have a deep understanding of hotels distribution, hotels commercial systems, hospitality industry & market trends in your assigned region. • You are efficient in Excel, MS Word, Powerpoint & Salesforce CRM • You have the ability to understand, interpret customer needs and proactively communicate • You can provide clarity and responsiveness to customers (internal and external) and understand the customers underlying needs and problems. • You know how to create solid relationships in a friendly and professional manner. • You demonstrate sense of responsibility & accuracy. • You are able to make clear & timely decisions and to give explicit and clear guidance to the teams and our customers. • You are able to identify proactive solutions that will be beneficial to both client and company. • You are positive, motivated, proud of your work and engaged in the Hospitality business.

Benefits

• Incentives plans • Accor Employee Card: Discount on hotel bookings • Vendredi: Access a network of certified nonprofits to get involved in • Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves. • D-Convention 🎉: This is THE event that D-EDGERS are looking forward to • D-Summer Party 🍸: Annual meeting to spend a fun and friendly moment with all D-EDGERS