DataArt
Founded in 1997, DataArt is a global software engineering firm and a trusted technology collaborator for market leaders and visionaries. Guided by the People-first principle, our world-class team designs and engineers data-driven, cloud-native solutions that foster progress and deliver immediate and enduring business value.
Custom Software Development • Financial Software Development • Mobile Application Development • Financial Services Software • Travel and Hospitality Software Solutions
5001 - 10000 employees
💰 $75M Private Equity Round on 2022-06
CX Partnership Manager
February 27
DataArt
Founded in 1997, DataArt is a global software engineering firm and a trusted technology collaborator for market leaders and visionaries. Guided by the People-first principle, our world-class team designs and engineers data-driven, cloud-native solutions that foster progress and deliver immediate and enduring business value.
Custom Software Development • Financial Software Development • Mobile Application Development • Financial Services Software • Travel and Hospitality Software Solutions
5001 - 10000 employees
💰 $75M Private Equity Round on 2022-06
📋 Description
• Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. • The Partner Success Manager is a strategic individual responsible for overseeing and enhancing key partnerships through process design, escalation management, and cross-functional collaboration. • This role focuses on high-level improvements, process engineering and optimization across onboarding, offboarding, and lifecycle processes. • Additionally, this role will be in charge of managing the designing and implementing the evolving Partnership framework.
🎯 Requirements
• Experience working in strategic partnerships • Experience in defining, implementing and improving processes that scale • Experience in escalation management and issue resolution • Experience working very closely with Customer Care, CX Operations, and other internal teams • Experience reviewing reports and analyzing trends and escalation patterns • Experience in scoping and designing the training resources to address partners’ needs • Writes and speaks fluent English • Experience working remotely (not required but recommended)
🏖️ Benefits
• work from anywhere • flexible paid time off • flexible working hours (we are async) • 16 weeks paid parental leave • mental health support services • stock options • learning budget • home office budget & IT equipment • budget for local in-person social events or co-working spaces
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