Account Manager

March 19

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DataGrail

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DataGrail is a comprehensive data privacy platform designed to help companies navigate data privacy concerns by automating tasks, minimizing risk, and strengthening customer trust. The platform offers solutions like data mapping, consent management, and risk monitoring, with extensive integrations to streamline compliance with privacy regulations like GDPR and CPRA. DataGrail stands out for its ease of use, rapid implementation, and focus on reducing manual workflows for data privacy management.

GDPR • compliance • software • EMEA • CRM

51 - 200 employees

Founded 2018

📋 Compliance

☁️ SaaS

🔐 Security

💰 $45M Series C on 2022-10

📋 Description

• Own the End-to-End Customer Journey – From initial onboarding through ongoing success, ensure a seamless customer experience that delivers long-term value. • Lead Strategic Implementations – Manage customer onboarding projects, coordinating resources, schedules, and risks to ensure timely and successful delivery. • Drive Adoption & Value Realization – Educate customers on privacy best practices and ensure they are maximizing their use of the platform. • Build Trusted Relationships – Act as a strategic advisor to key customer stakeholders, including executives, to drive engagement and retention. • Proactively Identify and Solve Challenges – Monitor customer health, mitigate risks early, and implement tailored action plans. • Collaborate Cross-Functionally – Work with Sales, Product, and Support teams to enhance the customer experience and drive expansion opportunities. • Optimize and Scale Processes – Contribute to internal initiatives that improve customer success workflows, onboarding velocity, and overall efficiency.

🎯 Requirements

• Experience in customer success, account management, and/or onboarding project management in a SaaS environment. • Strong project management and problem-solving skills, with the ability to manage multiple priorities. • Excellent communication and relationship-building skills, with experience working with executive stakeholders. • A data-driven mindset with the ability to track key metrics and drive continuous improvement. • A passion for customer success, privacy, and regulatory compliance.

🏖️ Benefits

• Equity • Health insurance • Dental insurance • Vision insurance • Remote-first working environment • 401k savings plan • Parental leave • Wellness benefits • Flexible time off • Paid holidays • Work from home stipend