Customer Onboarding Manager

19 hours ago

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Deel

WebsiteLinkedInAll Job Openings

Payment Services • independent contractors • remote hiring • remote work • financial service

1001 - 5000 employees

Founded 2018

☁️ SaaS

📋 Compliance

👥 HR Tech

💰 $50M Venture Round on 2022-05

Description

• Develop Implementation Managers through hands-on coaching and mentorship. • Successfully resolve customer escalations for maximum satisfaction and positive relationships. • Drive customer adoption of key features and best practices. • Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency. • Support hiring & onboarding of new Implementation Managers. • Track, monitor & continuously improve performance on key metrics & KPIs. • Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey. • Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.

Requirements

• 5+ years of SaaS experience in professional services or implementation. • 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance. • Relentless prioritisation and time management. • Unwavering energy to help your team and your customers. • Strong attention to detail and ability to solve complex, interdependent problems. • Flexibility to scale and adapt to changing organisations and responsibilities. • Experience working with clients and team members from multiple countries and across multiple time zones. • Experience working on a remote team. • Experience working at a high-growth start-up or scale-up. • Fintech or HR tech experience. • Multilingual abilities.

Benefits

• Provided computer equipment tailored to your role • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including WeWork access where available