Client Onboarding Specialist - Remote

March 6

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Dennemeyer

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Dennemeyer is a global leader in Intellectual Property (IP) management, providing a comprehensive suite of IP services and solutions. Since 1962, Dennemeyer has been a trusted partner in managing and protecting IP rights across the globe. The company offers IP maintenance services such as patent and trademark renewals, IP software for management and analysis, and consulting services to optimize IP portfolios and strategies. Dennemeyer also provides anti-counterfeiting measures, copyright protection, and litigation support. With over 20 offices worldwide, Dennemeyer manages over three million IP rights for around 8,000 clients. Their innovative platforms, like the AI-driven patent search and analysis tool Octimine, enhance IP management with advanced technology and data-driven insights. Commitment to sustainability is reflected in their ESG initiatives for sustainable IP practices.

Patent Annuities • Trademark Renewals • IP Software • IP Legal Services • Recordals

501 - 1000 employees

Founded 1962

🏢 Enterprise

📋 Description

• Guide new clients through the onboarding process, ensuring a seamless transition and setup of their services • Liaise with commercial team during prospecting and consult regarding client-centric solutions for our Patent renewals department • Manage, maintain, and regularly update client-specific portfolios in alignment with client requirements and company standards • Handle client inquiries with professionalism, discretion and promptly in a multinational environment, delivering excellent customer service during US time zones • Act as a key liaison between clients and cross-functional teams, facilitating smooth communication and resolution of client concerns • Convey patent-related information clearly and efficiently to other Dennemeyer departments and customers worldwide, maintaining consistency and quality • Identify opportunities to improve workflows and enhance the onboarding experience for US clients

🎯 Requirements

• Ideally professional diploma or qualification in a related field (e.g., Commerce or Administration) or working experience in IP or a Customer Service orientated role • Positive and proactive attitude with the ability to adapt and learn quickly • Ability to work both independently with minimal supervision and collaboratively within a team • Excellent organizational skills, able to prioritize work and meet tight deadlines • Excellent communication and problem-solving skills • Client orientated thinking • Very good command of MS Office (Outlook, Word, Excel, PowerPoint) • Fluency in English (written and spoken); other languages are considered as an asset

🏖️ Benefits

• Celebrate success together as one team at our various corporate events • Attend a tailor-made onboarding program onsite in Luxembourg (4 weeks) as well as remotely via individual training & development opportunities • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment • Flat hierarchies and short decision-making processes • Professional and globally aligned working environment