Enterprise Customer Success Manager

2 hours ago

🇺🇸 United States – Remote

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+19 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dental Intelligence Inc.

WebsiteLinkedInAll Job Openings

Dental Metrics • Analyst support • Dashboard • Dentrix Integration • Open Dental Integration

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

⚡ Productivity

Description

• Establish Strong Executive Level Relationships - Build strong and trusting relationships with key stakeholders including C-level executives within the customer base. • Drive Engagements with Customers, Utilize Salesforce and Gainsight, and Report on Portfolio Performance - Proactively build tasks and/or sets of tasks (i.e. playbooks) to execute with your customers to maintain and/improve customer health within Gainsight. • Lead the Coordination of Customer Escalation - If customers need escalated help, coordinate having the right people involved in the right room to strategize and execute. • Driving Product Adoption - Drive utilization of our products within your portfolio of accounts. • Product/Industry Expertise and Curiosity - Maintain expertise in Dental Intelligence products, industry, and identify opportunities for improving workflows, increasing adoption, and demonstrating its impact. • Surfacing Opportunities to Sales - Drive selling opportunities with customers for value through use of Dental Intelligence.

Requirements

• Be a Proactive Problem Solver to Help Drive Outcomes • Be a Passionately Curious and Applied Thinker • Have Excellent and Transparent Communication and Prioritization Skills • Dental Industry & Dental Intelligence experience • Be Data-Driven with a Sense of Urgency • Be a Results-Oriented, Team Player • Be a Self-Directed, Self-Starter • Be a Delightful Worker

Benefits

• Flexible Time Off + 10 paid holidays • Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions. • Company sponsored Life, Disability & AD&D • Mental Health support programs • Cellphone & Gym membership Discounts • 100% Paid Parental Leave • 401K Retirement savings plan with company match up to 5.5% + unlimited access to financial advisors. • Tuition Reimbursement program • Flexible work location for most roles (in-office, work-from-home, or hybrid)