Senior Director - Professional Services
November 10
Description
• At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. • Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed $100m in annual recurring revenue. • We've helped millions of workers across industries and aim to empower 80% of the global workforce. If you're passionate about improving the world of work, one shift at a time, join us at Deputy and help shape the future of hourly employment! • Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. • Position Overview: • We are seeking a dynamic and experienced Senior Director, Professional Services to lead and manage our pre- and post-sale customer solutions, implementations, delivery services, and partner management functions globally.
Requirements
• 15+ years of experience in delivery services, implementation, or consulting roles, with at least 5 years in a senior leadership capacity in B2B SaaS. • Proven track record in managing global teams and complex, large-scale customer implementations. • Deep experience in both pre-sale and post-sale delivery processes, with a strong understanding of SaaS, enterprise software, or technology-driven environments. • Strong partner management and relationship-building skills with the ability to drive collaboration across diverse stakeholders. • Excellent communication and presentation skills, with the ability to influence executive stakeholders internally and externally. • Strong organizational and project management skills, with a passion for operational excellence and continuous improvement. • Experience in managing distributed teams across different geographies (US, UK, Australia preferred). • Experience with partner ecosystems, including resellers, systems integrators, or other third-party delivery providers. • Familiarity with industry-standard project management tools and methodologies. • Experience in a SaaS or enterprise software environment is highly desirable.
Benefits
• Ownership in the company via Share Options • Company match 401k plan • Comprehensive health benefits • Commuter reimbursement program • Flexible remote-first work policy • Company wide development and coaching
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