Associate Director - Test Center Capacity Management

6 days ago

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The College Board

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Education • Education Policy

1001 - 5000

Description

• Manage Day to Day Test Center Capacity Operations (50%) • Partner with business stakeholders for capacity management, and establishment of other institutional agreements, as necessary. • Meet the global test center capacity targets required for successful student registration based on the demand for SAT test takers. • Work with Cost Management, CRA, and SP Director to proactively forecast capacity management needs in constrained international markets to address demand ahead of admin registration. • Utilize a data-driven approach and skilled communication tactics to advocate for process or system enhancements to drive down manual workarounds and build solid and automated capabilities. • Formulate data-driven recommendations for capacity management and operational process modifications that continually add value to external stakeholders. • Provide day to day monitoring and reporting of capacity, and proactively identifying tightening of capacity and feeding cases to outreach teams. • Assist with other TAM Onboard functions, including honoraria, test center optimization, test center renewal as needed. • Utilize data visualization processes to transform test center capacity management (30%) • Support service provider delivery, including delivering registration forecasts and consulting Director re capacity needs pertaining to service providers. • Source, compile, and manage test center renewal data, registration, and seat utilization to generate capacity management reports for stakeholders, executive leadership and various internal and external stakeholders, ensuring accuracy and completeness. • Apply advanced analytical techniques to interpret quantitative data, identifying external trends, demand patterns, and insights that inform strategic decision-making. • Bridge data analysis with strategic objectives, showcasing the alignment between quantitative insights and business goals. • Monitor domestic and international capacity and manage the dissemination of information and execution of capacity related activity—such as outreach campaigns-- across TAM Connect, CRA, SDP, and International. • Complete Special Projects (20%) • Work with TAM Onboard Product Owner to establish domestic pop up testing sites to meet demands in capacity-constrained areas domestically. • Assist with staffing model, communications, and test readiness, providing additional support where needed. • Assist in the execution of communications for pop-up administrations and other service provider-run test centers to ensure smooth operations and successful events. • Support annual test center optimization process to support cost mitigation.

Requirements

• Exceptional data visualization skills, with the ability to gather, synthesize, and analyze relevant data to identify trends. • The ability to transform complex data into clear, actionable, data-driven recommendations, and operations processes. • The ability to own your work and operate as a self-starter. • Strong organization skills with attention to detail and the ability to prioritize effectively. • Proven ability to build relationships, influence, and manage up and across multiple teams and stakeholders. • Excellent communication skills - including attentive listening, confident speaking, effective writing, negotiating, and the ability to present clearly and concisely. • Significant knowledge of Microsoft Office products; expert level proficiency with Excel, Smartsheet, Qualtrics, Web-based metrics. • 5 year’s experience with JIRA, PowerBI, Tableau & Salesforce. • Reasoning, problem-solving solving, strategic thinking skills, and an ability to think ahead and plan over both a short (<2 weeks) and long (1-3 years) time span. • Occasional travel is required 4-6 times a year to College Board offices (once per quarter to College Board's Reston office, on an as-needed basis to other College Board or partner offices). • You are authorized to work in the USA.

Benefits

• A comprehensive package designed to support the well-being of employees and their families and promote education. • Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more. • Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility. • A job that matters, a team that cares, and a place to learn, innovate and thrive.