DHL
world leader Air Freight • Project Cargo • specialist world leader sea freight • Contract Logistics • world leader consolidator
10,000+
💰 Corporate Round on 2019-12
Customer Engagement Client Lead
September 27
DHL
world leader Air Freight • Project Cargo • specialist world leader sea freight • Contract Logistics • world leader consolidator
10,000+
💰 Corporate Round on 2019-12
Description
• Manage Customer Engagement workplan for assigned clients • Drive customer experiences using data • Lead personalization strategy alongside client’s CRM area • Support up-sell and on-sell for Customer Engagement work
Requirements
• Experience in CRM planning and execution desired • Support putting strategy into action with defined processes and plans • Support improvement of personalized offers • Utilize customer engagement tools for recommendations • Analyze results and recommend improvements • Expedite resolution of customer problems and complaints • Gather internal and external benchmarks • Coordinate efforts with team members and other departments • Bachelor’s degree or equivalent in any subject
Benefits
• Comprehensive rewards package • Flexible working hours • Your birthday off • Investment in cutting-edge technology • Thoughtful perks
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