Customer Success Manager

September 27

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Pelago

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Description

• Pelago is the world’s leading virtual clinic for Substance Use Management. • Provides guidance, support and treatment for members seeking to overcome tobacco, alcohol and opioid use. • Deliver a personalized solution based on individual health, habits, genetics, and goals. • Own a portfolio of clients to drive business results from point of sale through renewal. • Proactively interact with clients and execute a Pelago program strategy integrated with their broader benefit offerings.

Requirements

• 5+ years of experience working as a Client Success Manager at a digital health, healthcare, wellness, benefits or SaaS company • 8+ years of account management/client success experience • Experience working on enterprise accounts and working closely with C-level / SVP-level executives • An excellent communicator with an entrepreneurial mindset • Exceptional attention to detail, relationship building and problem-solving skills • Demonstrated, measurable success running client renewal and expansion efforts • Strong presentation and storytelling skills, which will be evaluated during the recruiting process • Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style • The flexibility and agility to work cross-functionally in a fast-paced environment • The ability to influence change and bring enthusiasm and excitement to the workplace • A passion for Pelago’s mission to empower people to live addiction-free lives and become the best version of themselves

Benefits

• Generous and meaningful equity package • Full Medical, Dental, & Vision coverage • 401k Plan • Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days • Paid maternity, paternity & new parent leave • Flexible working environment • Annual Learning and Development stipend to support continued learning and career development • Wellness Reimbursement Program • Mental Health Care through Spring Health • Access to Reproductive & Family Planning Care • Substance Use Support for employees and family members