Enterprise Customer Success Manager

September 26

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💰 Venture Round on 2023-06

Description

• As an Enterprise Customer Success Manager, you specialize in forging strong partnerships with our key clients. Your focus is on aligning our SaaS solutions with their business goals, ensuring they derive maximum value. • The Enterprise Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with the company’s largest and most strategic clients. • This role requires a deep understanding of the client’s business objectives and the ability to align the company’s SaaS solutions to help achieve those goals. • The Enterprise CSM will act as a trusted advisor, ensuring clients receive maximum value from the product and driving long-term customer loyalty and satisfaction.

Requirements

• Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients. • A solid understanding of SaaS or technology solutions and familiarity with the enterprise market. • Ability to build and maintain strong, strategic relationships with clients, acting as a trusted advisor. • Excellent communication skills, both verbal and written, to effectively engage with clients and internal teams. • Strong analytical and problem-solving skills to identify client needs and resolve issues promptly. • Ability to develop and execute strategic account plans aligned with client objectives. • Dedication to advocating for customer needs within the organization and ensuring client satisfaction. • Proficiency in managing multiple client accounts, prioritizing tasks, and meeting deadlines. • Experience collaborating cross-functionally with sales, product, and support teams to drive customer success. • Understanding of performance metrics and ability to track, analyze, and report on key success indicators. • Willingness to stay updated on industry trends and best practices in customer success.

Benefits

• Competitive salary • Employee Bonus Plan • Medical, Dental, Vision, and 401k through Justworks • Stock options • Unlimited PTO • Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have. • Annual performance reviews