Enterprise Customer Success Manager
December 12
🇺🇸 United States – Remote
💵 $100k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Description
• As an Enterprise Customer Success Manager, you specialize in forging strong partnerships with our key clients. • Your focus is on aligning our SaaS solutions with their business goals, ensuring they derive maximum value. • You will drive adoption and satisfaction, advocating for their needs within our organization. • The Enterprise Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with the company’s largest and most strategic clients. • This role requires a deep understanding of the client’s business objectives and the ability to align the company’s SaaS solutions to help achieve those goals. • Act as a trusted advisor, ensuring clients receive maximum value from the product and driving long-term customer loyalty and satisfaction.
Requirements
• Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients. • A solid understanding of SaaS or technology solutions and familiarity with the enterprise market. • Ability to build and maintain strong, strategic relationships with clients, acting as a trusted advisor. • Excellent communication skills, both verbal and written, to effectively engage with clients and internal teams. • Strong analytical and problem-solving skills to identify client needs and resolve issues promptly. • Ability to develop and execute strategic account plans aligned with client objectives. • Dedication to advocating for customer needs within the organization and ensuring client satisfaction. • Proficiency in managing multiple client accounts, prioritizing tasks, and meeting deadlines. • Experience collaborating cross-functionally with sales, product, and support teams to drive customer success. • Understanding of performance metrics and ability to track, analyze, and report on key success indicators. • Willingness to stay updated on industry trends and best practices in customer success.
Benefits
• Competitive salary • Employee Bonus Plan • Medical, Dental, Vision, and 401k through Justworks • Stock options • Unlimited PTO • Parental leave; (12-weeks maternity and 4-weeks paternity leave) • Annual performance reviews
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