RELX
Scientific, Technical & Medical • Risk & Business Analytics • Legal • Exhibitions • Information Technology
Customer Success Manager - Nursing Health Education
December 12
RELX
Scientific, Technical & Medical • Risk & Business Analytics • Legal • Exhibitions • Information Technology
Description
• Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction • Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization • Guide faculty through varying customer journeys • Provide proactive outreach and support • Respond effectively to inbound customer inquiries and concerns • Monitor produce usage to identify intervention opportunities • Identify churn risks and upsell opportunities for sales team • Serve as a product expert by staying up to date on product offerings • Document faculty interactions and market feedback
Requirements
• Have prior experience in education, training, sales, support, communications field, or digital media/communications • Have experience solving complex problems, demonstrating attention to detail, and researching technical issues • Possess excellent organizational skills and a high attention to detail • Demonstrate strong verbal, written and presentation skills • Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required)
Benefits
• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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🇺🇸 United States – Remote
💵 $60k - $80k / year
💰 Venture Round on 2023-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor