Mid-Market Client Success Manager

September 29

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Consensus

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Sales & Marketing Automation • SaaS • Product Demo Automation • Buyer Enablement • Scaling Presales

51 - 200

Description

• About Us: Consensus is a top place to work due to the incredible culture our employees have created. We strive to provide an opportunity to work with a great team with a compelling product with the objective that adding value in your work life fuels the rest of your life. We know that a winning company is built on the efforts of its people, and that’s an environment we foster at Consensus. We encourage every employee to bring their authentic self to work and take ownership of their position and their career. We strive to give our employees everything they need to make meaningful contributions to the overall success of our company. We’re looking for go-getters that are excited to thrive in a company going through an exciting growth phase! • About the Role: As a Client Success Manager, you'll manage a Book of Business consisting of 40-50 SMB/Mid-Market Accounts. You will act as the primary point of contact and advocate for your clients. You'll be required to help onboard, train, consult, and drive best practices with your clients. Your main indicator of success will be how well you drive adoption and growth/expansions within your book of business.

Requirements

• BA/BS Preferred • 3+ years experience in Client Success or Account Management within B2B SaaS • Excellent level of accuracy and attention to detail • Outstanding communication skills - through chat, email, phone, and in-person • Comfortable articulating software and engaging with executives (VP and C-Level Execs) • An understanding of the different sales roles/positions within an organization • Experience working with cross-functional teams (Sales, Product, Marketing) • Successful track record managing a Book of Business (Growth as well as Retention) • Driven, self-motivated, enthusiastic and have a “can-do” attitude • Access to a quiet and enclosed working environment with a fast internet connection

Benefits

• Generous employer contribution towards health insurance with multiple plans to choose from (dental and vision coverage is available as well) • HSA/FSA programs available to maximize your tax savings • 401(k) with company matching contributions • Paid parental leave to prioritize your family • Unlimited PTO • 12 company holidays • Flexible/Remote work environment • Company provided best-in-class WFH setup • Professional Development program • 2 days off each year to volunteer at a charity of your choice • Birthdays off • Every third Friday of the month off