Senior Associate - IT Operations Specialist

2 days ago

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Financial Services • Credit Cards • Deposit Products • Consumer Lending • Consumer Savings

10,000+

Description

• Responsible for being a member of the IT Operations team managing multiple systems and tools. • Monitors Critical/Core systems and sounds the alarm when needed. • Capable of training junior members of the team as well as acts as an escalation point. • Has extensive knowledge of many key systems and tools and a full understanding of operational procedures. • Works with other members of the IT Operations team to manage and support Critical/Core systems and applications. • Authors operating procedures and is a point person for codifying processes in support of new applications/technology. • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. • Drives major incidents to resolution. • Engages resources to mitigate and resolve issues. • Communicates status to leadership. • Monitors Critical/Core systems delivering services to business units and customers. • Provides guidance to novice specialists.

Requirements

• Associate’s degree in computer science or related • 2+ Years Experience IT Computer Operations, IT Customer Service or related • In lieu of a degree, 4+ years of experience in IT Services or related experience • Ability to operate office equipment such as but not limited to computer • Ability to communicate verbally • Ability to communicate in written form

Benefits

• Paid Parental Leave • Paid Time Off • 401(k) Plan • Medical, Dental, Vision, & Health Savings Account • STD, Life, LTD and AD&D • Recognition Program • Education Assistance • Commuter Benefits • Family Support Programs • Employee Stock Purchase Plan