Core Banking Support Analyst

2 days ago

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U.S. Department of Labor

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workplace rights • health and safety • employee benefits • job training and skills • apprenticeship

10,000+

Description

• Serve as a system administrator for the Symitar system that is the backbone for all teller transactions, online banking, mobile banking, bill pay, debit and credit card transactions. • Monitor, troubleshoot and escalate tickets as required to resolution. • Monitor and maintain the Symitar system hardware, working closely with third party vendors to resolve issues. • Plan, test, and implement AIX & Symitar updates and patches. • Communicate and work alongside third-party vendors to find timely resolutions to critical issues. • Derive and document technical procedures. • In a 24/7/365 uptime environment, participate in a rotating on-call shift to respond promptly to issues after-hours. • Responsible for investigating and correcting issues in real-time and providing problem resolution end-to-end. • Maintain and troubleshoot supplementary products utilized for the automation of LMCU’s 24/7 needs, including SMA Solutions OpCon & Helpsystems Automate. • Utilize basic scripting concepts to plan, test and implement new automated jobs for processing reports, moving files/data to and from 3rd party software vendors, etc. • Work with other IS teams to introduce these technologies in order to improve daily processes and implement new solutions. • Work as the Symitar system subject matter expert alongside other Information Systems teams and credit union business units to implement new software and services. • Research and develop processes that seamlessly introduce new software and services to existing credit union solutions.

Requirements

• Three or more years of professional IT experience, including experience working with Symitar or another core banking system. • Willingness to dive in and learn new technologies. • Familiarity with SSH, FTP, and RDP. • Unix experience.

Benefits

• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision • Weekly Pay • Matching Health Savings Account Contributions • Dependent Care flexible spending account (FSA) • Retirement options like 401 (k) with company match and pension. • Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time. • Tuition reimbursement