Customer Success Manager

March 26

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Logo of Doppel

Doppel

Doppel is an AI-driven security company specializing in brand protection and digital risk management. Recognized as a leader in the G2 Gridยฎ Report for Brand Protection, Doppel combines artificial intelligence with human expertise to detect and dismantle threats like phishing, impersonation, and crypto scams. Their services cater to a wide array of industries, providing proactive defense across websites, social media, and the dark web. Doppel's solutions include anti-phishing, executive protection, and threat intelligence, ensuring comprehensive digital safety for high-profile figures and major brands. With a focus on rapid threat response and cost-effectiveness, Doppel enhances trust and security for clients worldwide.

๐Ÿ“‹ Description

โ€ข Our business is growing fast, so we're expanding our customer success team! โ€ข The ideal candidate has exceptional work endurance, embraces working in a fast-paced, unstructured environment, and is looking for an opportunity to work directly with the biggest brands across Fortune 500 and Web3. โ€ข Weโ€™re remote-first, hire all across the US, and regularly host in-person social events!

๐ŸŽฏ Requirements

โ€ข 3+ years of CSM or AM SaaS experience, with a strong preference for legal or cybersecurity. โ€ข Ability to understand and speak the language of sophisticated customers operating in legal or cybersecurity. โ€ข Passion for building strong relationships with customers. โ€ข Willingness to be scrappy and assist with customer success and/or sales operations; e.g. setting up and monitoring customer trials, staying on top of on our various customer communication channels (Slack, Telegram, Discord, etc.).

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