Implementation Specialist - SaaS Healthcare

September 22

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Dossier - Digital competency management

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Talent Management • Software as a Service • Performance Management • Cloud Computing • Learning and Compliance

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Description

• Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals. • Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded • Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing • Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations • Train customers on the use of the software, including best practices and workflow optimization • Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process • Coordinate collaboratively with internal teams to meet project milestones • Ensure a smooth transition from implementation to Customer Success

Requirements

• Bachelor's degree • 2+ years software implementation experience • Experience in a healthcare setting definitely a PLUS