Senior Manager - Customer Success Management

September 30

Apply Now

Receive Emails with Similar Jobs

Duck Creek Technologies

WebsiteLinkedInAll Job Openings

Property and Casualty Insurance Technology • Policy • Billing • Claims • Rating

1001 - 5000

💰 $230M Private Equity Round on 2020-06

Description

• The Customer Success Manager (Senior Manager) is the CEO of your book of business. • A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts. • Act as the primary contact and trusted advisor for your customers. • Manage and develop the customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts. • Develop and foster a trusted relationship with the Customer and SI partners. • Facilitate weekly, monthly, and quarterly customer governance meetings. • Gather customer feedback by playing an active role in the NPS customer survey activities. • Ensure transparency into Customer Health by providing a view of internal throughput on customer incidents and requests. • Develop the tools/processes/procedures to grow and mature the business.

Requirements

• Bachelor’s degree, and/or higher level, or foreign equivalent, in Computer Science, Computer Information Sciences or related degree; related work experience can be substituted for educational requirement. • Minimum 6+ years functional and technical knowledge of SaaS platforms. • Duck Creek Suite and Platform knowledge and experience (preferred). • Experience in a customer-facing, service-oriented role. • ChurnZero knowledge and experience (preferred). • Knowledge of Microsoft Azure, SQL Server preferred. • 1-3 years leadership experience (preferred). • Ability to explain complex technical concepts to non-technical audiences. • Ability to clearly articulate and present technical solutions to prospects/Customers during sales processes. • Exceptional customer service and organizational skills are a must. • Must be able to work well independently and in a team environment. • Efficient multi-tasking and project management skills. • Excellent communication skills, both written and oral, ability to communicate with sales, executives, and Customers.