Senior Manager - Insights and Analytics

October 7

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Dyson

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Global Technology company • Engineering • Solving everyday problems • Product design • Innovation

10,000+

Description

• Lead the Service Innovation Insights & Analytics Team to support Americas CS business growth, efficiency, and customer experience excellence via: Strategic, multi-source, data synthesis • Apply statistical analysis expertise to examine structured and unstructured data from multiple disparate sources. • Lead strategy toward predictive data modelling that provides proactive awareness of expected KPI impacts. • Lead design of dashboards and reports that provide performance insights and service quality data. • Seek to understand business needs & gaps. • Be a strategic partner to stakeholders and navigate business planning, development, and implementation of tools and modeling from data to business action. • Collaborate with Global Insights & Analytics leaders to identify improvement opportunities and overlapping strategies. • Lead change management in all Insights & Analytics projects including but not limited to road mapping, communication, planning, risk mitigation, channel strategy, vendor management, and stakeholder management. • Manage all data outputs that are levers for processes including but not limited to Pay for Performance programs and financial administration.

Requirements

• Ability to articulate, communicate, and collaborate across end-to-end business functions proactively and effectively. • Proven track record of excellent people leadership, with strong capability of leading up and articulating impact and output of the team. • Demonstrated ability in applying the following skills: negotiation, multi-tasking, analytical & conceptual thinking, proactive communication, and storytelling. • Ability to challenge status quo with stakeholders while navigating alignment of senior team members. • Ability to utilize solid research foundations on traditional insights methodologies and data analytical skills, while also being open to exploring new capabilities. • Experience excelling at working in a remote environment. • Proven ability to live and drive a culture of agility and innovation while prioritizing people engagement and well-being. • Strong SQL skills or proven track record of leading and supporting a team with this strong skillset. • Experience leading a team with extensive management of data visualization software such as Tableau, Looker or Power BI.

Benefits

• 401K with up to a 4% match • Company paid Life Insurance and AD&D • Flexible Savings Account (FSA) and Health Savings Account (HSA) • Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time • Pre-tax Commuter Benefits (applicable areas only) • Generous Child Care Leave Program • Wellness Program • Employee Assistance Program • Generous Dyson Product Discounts • Multi-Level Healthcare Coverage Options • Vision & Dental Coverage • Company paid Short-Term and Long-Term Disability