Account Management Director

March 21

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

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eClinical Solutions

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eClinical Solutions is a clinical data management company that provides integrated data review and management solutions for the biotech and pharmaceutical industries. Their platform, elluminate, empowers organizations to modernize and automate their clinical data workflows, ensuring efficient data acquisition, management, and analysis. By leveraging advanced analytics and technology-driven approaches, eClinical Solutions helps streamline trial operations and improve productivity, enabling better decision-making in clinical research.

Clinical Data Management • EDC Services • Statistical Programming • Clinical Data Reporting and Analytics • Clinical Data Repository Development and Management

201 - 500 employees

Founded 2012

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

💰 Private Equity Round on 2020-01

📋 Description

• Develop trusted advisor relationships with customers and manage the customer lifecycle, from initial contract through renewal • Collaborate with client leadership to translate their strategic direction into a series of actionable and measurable outcomes • Deliver customers a data strategy that leverages elluminate and eCS professional services • Analyze and resolve customer requests, complaints, and feedback with internal teams to improve client experience • Maintain documentation in the eCS Customer Success system. Including a record of customer communication, milestones, and business reviews • Create and share educational resources, trainings, and best practices, to include product demonstrations and explanation of product roadmap • Contribute to revenue generation through renewals, upsells, and expansions • Drive growth and profitability by adding value by encouraging deeper feature adoption • Collaborate cross-functionally within eCS to promote customer success, specifically with Product and Engineering to understand and evaluate customer feature requests.

🎯 Requirements

• Bachelor’s degree in sciences, business, computer science, communications, or related field preferred • Clinical Data Management and/or clinical programming experience preferred • Experience in clinical research or drug development industry is preferred, including knowledge of ICH/GCP guidelines, 21 CFR Part 11, clinical trial methodology, Clinical Data Management, SDLC in regulated environments, and industry standards preferred • 3+ years of experience successfully implementing SaaS and/or enterprise software applications. Clinical research and/or life sciences a plus • 2+ years cross functional program/project experience, with a demonstrated track record of execution bringing product from concept through market release is required • Self-motivated to prioritize and manage • Knowledge of pharma and life sciences • Excellent verbal and written communication • Demonstrated leadership ability to work effectively at all organizational levels • Self-driven learner with the ability to build proficiency in new topics quickly. Specifically, the pharmaceutical industry and clinical trials process • Exceptional communication and written skills and the ability to create documentation and multi-task • Knowledge of customer success processes • Enterprise software and service delivery • Must be an avid problem solver with proven ability to make timely decisions while dealing with ambiguity • Must be a team player who thrives on working collaboratively and skilled at influencing • Is achievement oriented, i.e.: measures performance, improves outcomes, sets challenging goals

🏖️ Benefits

• Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. • eClinical is a winner of the 2023 Top Workplaces USA national award! • We have also received numerous Culture Excellence Awards celebrating our exceptional company vision, values, and employee experience. • eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business.