Head of Account Management

March 19

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ecoATM Gazelle

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ecoATM Gazelle is a company specializing in the trade-in and recycling of electronic devices, particularly mobile phones. They operate thousands of kiosks across the United States, allowing consumers to sell their old phones in exchange for cash. By evaluating the device's condition and specifications, ecoATM provides a convenient and eco-friendly solution for reducing electronic waste, contributing to the recycling of over 50 million devices to date. Their mission focuses on sustainability by preventing toxic electronic waste from entering landfills, supporting a healthier planet while providing immediate financial returns to consumers through easy and secure transactions.

Retail Automation • Recycling and Refurbishing • Green Technology • Mobile Recycling • Software Development

201 - 500 employees

Founded 2010

🛒 Retail

🛍️ eCommerce

🌍 Social Impact

📋 Description

• We are seeking an experienced and strategic Head of Account Management to lead and expand ecoATM’s channel network. • This leadership role will drive the growth and retention of our most critical customer relationships. • You will lead the team in developing the strategy and execution of all account management efforts. • Foster deep client partnerships, drive revenue growth, and develop strategic client growth roadmaps. • Maintain ecoATM’s position as a trusted partner. • Identify market trends, customer needs, and competitive insights to inform strategy and product/service positioning. • Serve as the primary executive liaison partnering with key accounts and their internal owners. • Drive account expansion opportunities while ensuring renewals by consistently delivering measurable value to clients. • Build, mentor, and lead a high-performing account management team that embodies ecoATM’s customer-centric values. • Leverage account performance metrics to identify trends and predict challenges. • Act as the voice of the customer within ecoATM, ensuring client feedback shapes our offerings and strategic direction. • Own the account management P&L ensuring cost-effective operations while achieving revenue and profitability targets.

🎯 Requirements

• 15+ years of experience in account management, client success, or strategic partnerships, with at least 8 years in a leadership role. • Proven track record of growing accounts and achieving/ exceeding sales targets with retailers. • Strong understanding of corporate account management and support processes. • Strong attention to detail. • Solid technical skills and the ability to conduct root cause analysis. • Exceptional leadership, coaching, and team-building skills. • Strategic thinker with the ability to balance long-term vision with short-term execution. • Strong analytical mindset with expertise in using data to drive decisions and account strategies. • Exceptional communication, relationship management, presentation, and negotiation skills, with experience engaging C-suite stakeholders. • Deep understanding of retailer landscape, including key challenges impacting enterprise clients. • Exceptional level of customer understanding, consumer insights, financial acumen, sales systems, consultative selling and team development. • Proven success in building and scaling account management teams in a fast-paced, high-growth environment. • Hands-on attitude to solve practical problems and capture opportunities. • Positive mindset, result-oriented, high level of initiative and integrity. • Strong business acumen and work independently and think strategically. • A team player and adaptable. • Expert in Tableau and Salesforce CRM and MS Excel and Powerpoint. • Bachelor’s degree required in Business, Marketing, or a related field (MBA preferred).

🏖️ Benefits

• Base pay offered may vary depending on job-related knowledge, skills, and experience. • This position may also be eligible for short-term and long-term incentives based on individual and company performance. • Employee may perform other related duties as assigned to meet the ongoing needs of the organization. • We value diversity & belonging and are proud to be an Equal Employment Opportunity employer.