Director, Account Management - Public Sector

March 18

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iCert Global

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iCert Global is a professional certification training provider that offers a wide array of courses across various domains, including project management, business analysis, IT service management, agile and scrum strategies, quality management, cloud technology, and cybersecurity. The company provides instructor-led online classes, e-learning options, and corporate training programs designed to empower individuals and enterprises. Through globally recognized certification courses, iCert Global aims to help learners advance their careers and stay competitive in a fast-evolving job market.

ITIL • PMP • Scrum & Agile • CMMI • Six Sigma

51 - 200 employees

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• Drive Revenue Growth: Identify and execute upselling and cross-selling opportunities within existing accounts, emphasizing the strategic value of Icertis’s solutions to expand product usage and increase ARR. Confidently sell the value of Icertis and leverage all available resources to win in competitive opportunities. • Build Strategic Partnerships: Develop, nurture and maintain strong, trust-based relationships with key stakeholders, from individual contributors to C-level executives, to ensure long-term customer retention and growth. Gain access to key decision-makers both on your own and by leveraging the Icertis team. • Ensure Customer Success: Collaborate with internal teams (Customer Success, Professional Services, Engineering, and Marketing) to ensure successful customer outcomes, meet KPIs, and drive adoption and expansion. Be strong in utilizing the full breadth of Icertis resources to deliver value to clients. • Leverage Customer Insights: Work closely with customers to understand their evolving business needs and collaborate with product management to identify new solution opportunities that deliver value. Effectively sell Icertis solutions tailored to these insights. • Lead Strategic Initiatives: Drive strategic discussions with customers, aligning Icertis’s offerings with their long-term business goals and positioning our solutions as integral to their success.

🎯 Requirements

• 7+ years of enterprise software sales or account management experience, with a minimum of 5 years in SaaS environments. • Industry experience: experience expanding accounts in the Public Sector • Domain expertise in CLM, ERP, CRM, or BSM is preferred. • Proven success in value-based selling, upselling, and cross-selling that lead to incremental revenue growth. Experience in selling Icertis opportunities effectively and winning in competitive situations is highly desirable. • Ability to effectively manage complex sales cycles and uncover new sales opportunities within existing accounts. • Experience managing large, Fortune 500 client engagements, driving long-term growth and ensuring strategic alignment. • Strong track record of developing executive-level relationships and directing impactful, strategic initiatives. • Proficiency in managing enterprise accounts, with experience in pipeline generation, revenue forecasting, and meeting growth targets. • Exceptional communication, negotiation, and strategic thinking skills, with a focus on delivering measurable results.

🏖️ Benefits

• Robust medical (physical & mental vision and dental benefits) • Employee assistance program (EAP) • Equity (RSUs) and shared ownership in the company • Generous 401K match • Flexible work environment • Paid maternity and paternity leave • Generous holiday and PTO program • CaaS (coaching as a service) • Annual personal development allowance • 7 Days for Humanity – 7 paid volunteer days annually • Global and regional DEIB steering committees, employee resource groups (ERGs) • Global DEIB training programs and guest speakers throughout the year