AVP - Delivery
December 3
Description
• Company is Eleos Health, delivering effective behavioral care through data and personalization • Seeking an AVP, Delivery to lead delivery disciplines for US customers • Coach and mentor Team Leads in Implementation, Technical Support, and Training • Strong leadership to promote operational excellence and client implementations • Extensive experience in complex project management and client consulting required • Innovate delivery processes to enhance customer satisfaction • Balance customer advocacy and internal team needs • Collaborate with Product and R&D teams on key decisions
Requirements
• 5+ years of experience in leading a Delivery or Professional Services function within a fast-paced startup • Demonstrated experience in budget planning and management • Demonstrated success at building an operating cadence with multidisciplinary teams • Demonstrated success in improving time to value and quality within internal processes • Obsessed with the customer and end-user experience • Willing to work primarily East Coast hours • Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious • Excellent written and verbal communication skills • You are a self-starter, you love learning and are always actively looking for opportunities to contribute • Up to 40% travel
Benefits
• Comprehensive and generous health benefits • Significant equity • 401(k) plans matched to 4% • Mental health days off you can take any given moment
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