VP - Product

November 28

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health care • physician engagement • employee engagement • quality improvement • HCAHPS

1001 - 5000 employees

Founded 1985

⚕️ Healthcare Insurance

Description

• Reporting to the Chief Product Officer, the VP Product - Member Experience will work directly with cross-functional leadership to plan and prioritize business unit objectives. • The role focuses on defining and delivering Member Experience solutions for Payer customers and collaboratively driving value through products. • The ideal candidate will develop growth strategies and lead initiatives to enhance the Payer business.

Requirements

• Requires 10+ years progressively responsible experience in product management and delivering next generation innovative products in the Payer space. • Experience working with Member Experience products collecting and analyzing member data. • Deep / Expert industry knowledge and expertise in Payer Regulatory programs (HOS, Medicare CAHPS, HEDIS CAHPS and QHP Enrollee Survey) with experience in executing to achieve positive results year over year. • Deep knowledge and experience building and delivering SaaS software products. • Ability to and history with bringing new innovative products to market (from market need and concept to market results). • Experience working with and communicating with cross functional stakeholders to drive alignment across multiple departments. • Experience with Customer/Patient/Member Experience software platforms. • Direct experience with SaaS products including pricing models, operational implementation / support and user experience. • Strong ability and ability to leverage data analytics and AI/ML to measure the quality of care and deliver actionable satisfaction information to Payers to drive results.