Sales Process Analyst

September 20

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ELVTR

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Description

• Analyze Sales Performance: Assess inbound & outbound calls and chats, evaluating sales reps' call quality. Generate detailed reports, scoring each representative and pinpointing areas for improvement. • Ensure Data Quality: Monitor calls, chats, and the hygiene of our CRM system. Your oversight ensures that all related sales data meet our stringent quality standards. • Coach and Train Sales Reps: Conduct individual coaching and shadowing sessions, translating insights into performance improvements. Your hands-on guidance fosters ongoing growth and skill development. • Provide Actionable Insights: Analyze trends that impact sales and churn, delivering strategic insights to both management and reps. Your recommendations will shape our approach and lead to tangible results. • Track Team Performance: Monitor sales achievements at both team and individual levels, guiding our pursuit of excellence and ensuring that we consistently reach and surpass our targets. • Embrace Routine: This role involves repetitive tasks, but that's what makes it special. You'll be the guardian of our quality, finding joy in precision, and making the ordinary extraordinary.

Requirements

• Educational Background: A Bachelor's degree is required, preferably in a related field such as Business, Communication, or Sales. • Language Proficiency: Fluent in English (both written and spoken), capable of comprehending subtle nuances in sales call recordings with our students in the US and the UK. • Attention to Detail: A meticulous approach is essential for analyzing calls and providing accurate reports. • Tech-Savvy: Good understanding of technology, including experience with Zoom or similar platforms, and proficiency in Microsoft Excel/Google Sheets or other reporting tools. • Work Ethic: A self-starter with a positive attitude and ability to work independently, managing repetitive tasks without losing motivation or focus. • Communication Skills: Must be able to communicate findings and insights effectively with the sales department and other team members.

Benefits

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence. • Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our Laba courses. We believe in continuous learning, both for our customers and our team. • Remote Work with a Flexible Schedule:Set a schedule that aligns with your life, balancing work and personal commitments seamlessly. • Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. • A Mission That Truly Matters: At ELVTR, you're not just a cog in a machine; you're a vital part of a mission to connect learners with the wisdom of world-famous executives and managers. Your role in ensuring sales process quality is a vital link in a chain that elevates education, bridging knowledge gaps, and inspiring growth on a global scale.