Director of SaaS BPO

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EnergyElephant

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Make Better Energy & Carbon Decisions Using Data. Inspiring climate action software.

Energy • Behavioural change • Web Development • Smart Technology • Data analysis (big data)

11 - 50

Description

• Provide leadership and direction to CAPture Services team. • Ensure customers have the knowledge and tools they need to succeed. • Drive customer satisfaction and retention. • Collaborate with other departments to integrate customer service into the business strategy.

Requirements

• Bachelor's degree in computer science, information systems, or a technology-related field or additional years of relevant leadership experience with SaaS companies. • At least 5 years of leadership experience in direct customer engagement functions, technical support, sales and/or project management. • Practical experience with technology and automation tools for proactive management and analytics regarding customer outreach and risk profiles. • Experience building and scaling a high-growth and engaged team. • Leading or managing projects involving technology-based solutions. • Skilled at data analysis using Excel, BI tools, SQL/MySQL queries, and related development languages. • Building internal and external partnership relationships and management agreements. • Experience serving as Product Owner for a product or service. • Managing metrics and KPIs for service delivery (ISO experience or certification preferred).

Benefits

• 100% Company-paid Health, Dental, Vision. • Life & LTD Insurance for Employee & Dependent(s) • 401k with 3% Company Match • Flexible Time Off • Connectivity Stipend • Counseling & Adoption Grants • Tuition Assistance • Professional Coaching • Emergenetics Development Program • Customized Employee Success Program • Charitable Contributions & Matched Employee Giving Program • Community Service Hours