Director of Billing and Collections

November 7

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Engle Martin

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Property Loss Adjusting • TPA/Claims Management • Inland Marine & Transportation • Large Loss & Complex Claims Adjusting • Casualty Claims Adjusting

501 - 1000 employees

Description

• Provides strong and direct leadership to designated team members including training, performance metrics, guidance and support when appropriate • Development and implementation of a performance management process for the collections staff. • Manage the day-to-day operations of the billing and collections department, including the preparations of statements, processes and procedures, coding, payments, and collections • Develop and implement complex billing arrangements based on business needs and customer solution including multi-payer invoicing, open market claims with a strong knowledge of commercial insurance requirements. • Organize and analyze detailed revenue information and reports to communicate with various teams, including Senior Management, Finance, Sales and Operations • Develop and maintain strong relationships with clients, including providing customer support with inquiries and disputes over invoicing and payments • Establish an efficient collections process based on legal parameters to ensure compliance with company, clients, as well as local, state and federal guidelines, laws, regulations and standards • Ensure the maintenance of client records related to billing and collection • Identify opportunities for process automation and technology advancements with a working knowledge of web-based billing platforms. • Create and organize monthly, quarterly and yearly reporting based on billing, revenue, collections and other financial information • Proactively identify, develop and execute solutions to improve overall effectiveness and efficiency within billing and collections to reduce turnaround time and DSO, including monitoring and assessing high risk and escalated account situations • Lead special projects as assigned or through own initiative • Stay abreast of office and company policies, procedures, and practices; participates in ongoing training and development as assigned or approved to assure knowledge and skills remain current and comprehensive • Establish and maintain positive working relationships with other members of the organization across departments, divisions, and locations • Maintain the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM and its endeavors • Uphold the values of Engle Martin and Our Foundation

Requirements

• Bachelor’s degree in finance, accounting or related field • Minimum of 7-10 years direct billing and collection experience in the professional services industry, preferably the commercial insurance market • Minimum 5+ years of senior level management experience • Highly proficient in Microsoft Office products, including Word and Excel, and accounting software • Excellent interpretation of complex client service contracts, billing and collections practices, and applicable State and Federal laws