Customer Success Representative

March 7

Apply Now

Receive Emails with Similar Jobs

ePaisa - enabling digital commerce

WebsiteLinkedInAll Job Openings

ePaisa is a digital commerce company that provides comprehensive solutions for businesses to streamline operations and enhance customer relationships. With its powerful Point of Sale system, ePaisa enables businesses to manage inventory, accept diverse payment methods, and leverage cloud-based analytics for real-time data synchronization. The platform also offers tools for building customer loyalty programs, providing seamless sales experiences, and facilitating online and in-store transactions. ePaisa focuses on empowering businesses of all sizes with simple, scalable solutions, ensuring versatile and efficient management of retail, food & beverage, wellness, and various other industries.

mobile payments • credit card payment • point of sale • loyalty • bill payment

51 - 200 employees

💳 Fintech

🛒 Retail

☁️ SaaS

💰 $1M Seed Round on 2017-12

📋 Description

• Ensuring the delivery of exceptional customer service and support through our cloud-based solutions. • Working closely with cross-functional teams to develop and implement strategies for customer engagement and satisfaction. • Obtaining relevant information to handle product and service inquiries. • Dealing directly with customers either by telephone or electronically. • Providing remote support and responding to inquiries promptly. • Creating customer satisfaction in every call/chat that comes into the system. • Making outbound sales and scheduling demos for inside sales agents. • Handling and resolving customer complaints. • Recording details of inquiries, comments, and complaints. • Communicating and coordinating with internal departments. • Reviewing content created for the company and providing valuable feedback. • Assisting in creating and editing content for the company, ensuring high-quality and engaging materials.

🎯 Requirements

• Previous documented SaaS Experience. • At least 2 years of experience in customer-facing roles (Customer Service or Customer Success). • Excellent interpersonal verbal and written communication skills. • Ability to work independently, a positive attitude and a team player mentality. • Proficiency in MS Office applications. • Excellent customer-focused service skills. • Proficiency in using Canva for content creation. • Attention to detail, aptitude for learning and a passion for solving problems. • Basic proficiency in all common office technology and general computer savvy-ness. • Basic proficiency in Microsoft Suite, Zoom, Basecamp, TimeDoctor and Google Drive. • Effective writing and communication skills. • Ability to take initiative and manage multiple tasks and projects. • Excellent interpersonal and organizational skills. • A track record of closing deals. • Self-motivated, creative, and flexible with the ability to perform well under pressure. • Ability to work in a fast-paced, entrepreneurial environment. • Strong communication and presentation skills. • Ability to take initiative and manage multiple tasks and projects.