Customer Success Manager

4 days ago

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Eppo

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Description

• We’re hiring an experienced and seasoned Customer Success Manager who serves as a trusted advisor, thought leader, and revenue generator to manage and grow Eppo’s existing customers. • Individuals who excel at this role are able to manage multiple stakeholders (internal and external), create clear roadmaps for projects and initiatives, lead with a solutions-based mindset, and execute on goals. • They also have a strong passion for the data ecosystem and for deeply understanding our customer's business needs and goals. • They understand the balance between meeting our customer’s goals and expanding Eppo’s value.

Requirements

• Track record of meeting or exceeding ARR growth and logo retention rates • Successfully managing and navigating strategic accounts with multiple stakeholders to expand value • Leading and owning renewal and expansion conversations to completion • Taking the initiative to create or build customer materials with high attention to detail and polish • Nice to have: • You have previously worked in an early-stage company, and you know how to navigate in a fast-paced environment and be successful • Experience cross-selling products • SQL experience • Strong knowledge of the data ecosystem

Benefits

• Competitive salary, including early team equity • Top-of-the-line health, dental, and vision insurance • New laptop/equipment of your choice and whatever else you need to be productive • Compensation for learning materials, tools, and resources to help you learn and grow