Call Center Representative

5 days ago

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Business Process Services Provider • Financial Services • Share registration • Pension services • HR and employee benefits

5001 - 10000

Description

• A Proxy Call Center Representative, who will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. • To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels. • Work on an automated dialer handling large call volumes daily. • Manually research contact information for shareholders. • Solicit shareholder votes and accurately record voting instructions. • Respond to shareholder inquiries using fact sheets and materials provided. • Maintain updated call center database by entering information. • Ability to quickly react to questions and refer to support guides. • Ability to effectively follow scripts and department procedures.

Requirements

• Must be at least 18 years old. • Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.). • Previous virtual Call Center experience preferred. • Must be able to work remotely from a safe, private and quiet work location. • Must have excellent phone etiquette. • Must possess your own computer equipment with the following specifications : Windows PC (no iPads, MacBooks, or Chromebooks). • Windows Operating System (preferably Windows 10). • Google Chrome needs to be installed as the default browser. • Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted). • Unmetered mobile phone access for the purposes of contact between you and our team. • USB connected headset with noise cancelling features (not Wireless).