Call Center Supervisor

5 days ago

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Midwest Vision Partners

WebsiteLinkedInAll Job Openings

501 - 1000

Description

This position will be responsible for delivering high standards of service to our patients by making the most effective and efficient use of call center agents and technology resources. The Call Center Operations Manager is expected to use a range of measurements to monitor, analyze, and plan improvements to the call center performance across multiple states with multiple service types and a broad patient base.

Requirements

WHAT WILL MAKE YOU AWESOME: Understand the direction of the company, developing and delivering effective business change to support the strategic direction. Understand the patient experience across all company services and appointment types and how that drives all actions within the business. Analyze, maintain, and improve current call center performance and training practices to ensure consistent service delivery, eliminating any weak areas. Experience in a metric-driven environment. Excellent written and verbal communication skills. Excellent computer skills including Excel, and Word. Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills. Ability to multi-task and meet deadlines. WHAT YOU KNOW: Bachelor’s degree in a related field or equivalent. 5+ years’ call center operating at a senior level within a predominantly people/patient-focused environment.

Benefits

Competitive wages Robust benefit package including medical, dental, life and disability (short- and long-term) insurance Generous paid time off (PTO) program Seven (7) company paid holidays 401(k) retirement plan with company match An organization focused on People, Passion, Purpose and Progress Inspirational culture