Manager - Customer Systems Support

5 days ago

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💰 Private Equity Round on 2006-06

Description

• Responsible for managing the Call Center Technicians responding to customer calls and emails. • Focus on providing an improved customer experience. • Directly manages the Call Center team regarding support, troubleshooting, and issue resolution. • Develops and implements productivity metrics and tracks call volume. • Maintains understanding of ABC system solutions for in-depth support. • Liaise with IT Services for consistent customer experience. • Responsible for team selection, development, and performance management.

Requirements

• Requires training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations. • Generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education. • Normally requires a minimum of four (4) years directly related and progressively responsible experience. • Knowledge of operating systems related to Microsoft Windows operating systems, IBM PC hardware and advanced knowledge of PC networking principles. • Strong understanding of current technologies in area of expertise. • Ability to communicate effectively both orally and in writing. • Strong problem solving and organizational skills. • Excellent leadership skills. • Ability to prioritize workload and consistently meet deadlines, good time management skills. • Good interpersonal skills. • Strong analytical skills.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture. • Medical, dental, and vision care. • Backup dependent care. • Adoption assistance. • Infertility coverage. • Family building support. • Behavioral health solutions. • Paid parental leave. • Paid caregiver leave. • Training programs and professional development resources.