After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.
Customer Experience • Social Media • Customer Insight • Quality Assurance • First Contact Resolution
51 - 200 employees
February 15
After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.
Customer Experience • Social Media • Customer Insight • Quality Assurance • First Contact Resolution
51 - 200 employees
• Exciting opportunity for a result driven Sales Director. • Comfortable taking ownership of our sales strategy. • Lead our revenue operations with significant leadership capability. • Build an effective revenue team that supports our strategic growth plans. • Drive revenue and growth across existing accounts and new business. • Create and execute strategic go-to-market and sales plans.
• At least 5 years' experience in a Sales Director role within a high growth SaaS environment, ideally with the context of selling software to contact centres. • Previously led a 10M+ (minimum) ARR sales function with 50%+ growth • Experience of selling into both UK and American markets • Commercially astute with good business acumen • Experience of managing outsourced SDR teams • Forecasting pipeline and deals in HubSpot (or similar) • Strong communication skills both verbal and written • Significant experience in coaching, developing and leading sales professionals • Comprehensive understanding of industry issues and competitive landscape to ensure relevance and appropriate competitive positioning
• Company Sick Pay • 25-days leave plus bank holidays and your birthday off • Private Health Insurance • Income protection • Group life insurance • Enhanced family leave (maternity, paternity, adoption) • Flexible working
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