Account Manager

2 days ago

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Description

• Build relationships with existing clients to understand their business needs. • Develop strategies to grow and retain customer revenue base. • Serve as the key point of contact between company and client. • Achieve and improve customer retention targets. • Execute strategies to upsell and cross sell to existing customers. • Report on customer metrics like contact, renewals, and revenue. • Assist with customer escalations and provide resolutions. • Coordinate with marketing, pre-sales, success, and support teams.

Requirements

• 2-6 years' experience in Account Management in SaaS or Technology. • Ability to upsell and cross sell to customers throughout their license period. • Strong retention and renewals skills to keep churn low. • Comfortable working remotely with teams in different time zones.

Benefits

• Fantastic flexibility. • Hybrid working for all employees. • 3 extra days of annual leave during Christmas. • Quarterly catered socials for all employees. • Support for causes like International Women's Day. • Opportunities for internal mobility. • Health initiatives like free flu shots. • Personal L&D budget of AUD1000. • Work from almost anywhere for 2 weeks a year. • Extra maternity and paternity leave. • Employee Assistance Program for counselling. • Recognition program with points and vouchers. • 401K enrollment for US based employees.