Implementation Specialist

October 9

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EverCommerce

WebsiteLinkedInAll Job Openings

SaaS • Software • Services • SMB

1001 - 5000

💰 Private Equity Round on 2019-07

Description

• Implement the DrChrono solution for our customers • Provide training and consulting to our customers • Manage the overall implementation project to ensure on-time delivery • Serve as your customer’s main point of contact for a 60-90-day period • Host webinar training sessions joined by multiple customer stakeholders • Respond promptly to inbound phone calls and emails • Identify and escalate priority issues • Manage 15-20 customer projects simultaneously • Become a product specialist to others within the organization

Requirements

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field • Minimum 2 years of experience working in Healthcare Tech, namely in an implementation, customer success, account management, solution engineering, consulting, or sales role • Project Management experience a strong plus • Strong bedside-like manner: can patiently support others through a first-time experience • Excellent verbal and written communication skills • Strong problem-solving skills • Impeccable time management skills

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program