Implementation Specialist

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EverCommerce

WebsiteLinkedInAll Job Openings

SaaS • Software • Services • SMB

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

Description

• Implement the CollaborateMD solution for our customers. • Provide training and consulting to our customers and help them through our process in a timely manner. • Develop our customers’ skills to ensure they complete their implementation feeling confident and comfortable using our software for many years to come. • Host webinar training sessions joined by multiple customer stakeholders. • Serve as your customer’s main point of contact for a 60-90-day period. • Manage the overall implementation project to ensure on-time delivery. • Provide consultancy to both new and existing customers on best practices in using our software. • Respond promptly to inbound phone calls and emails. • Identify and escalate priority issues. • Manage 15-20 customer projects simultaneously. • Become a product specialist to others within the organization.

Requirements

• An Associate’s or Bachelor's degree in Business Administration , Healthcare Administration, Project Management, Nursing or similar field • Minimum 1 year of experience with ambulatory medical billing or coding- either on an RCM team, in a medical practice, or in a software implementation role. • Strong bedside-like manner: can patiently support others through a first-time experience • Excellent verbal and written communication skills • Strong problem-solving skills • Impeccable time management skills

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits , including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program