Implementation Specialist

October 23

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Flex Technology Group

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managed print solutions • production print • software solutions • document management • office hardware

501 - 1000

Description

• The Implementation Specialist supports external clients through software and product installation and implementation of new customer onboardings or existing customers for complex deployments. • The IS will gather customer requirements for planning, developing scope of works for the project, and executing on the deployment. • They will create project rollout schedules that meet the needs of the customer and business. • The IS will work with internal teams to complete delivery of the solutions in a timely manner that meets or exceeds customer expectations. • The IS will ensure that communication is maintained between all stakeholders throughout the implementation, which includes communication with the clients, delivery partners, technicians, and warehouses. • They will create dashboards to give high level visibility of the status on the implementation. • For post-implementation, the IS will work to ensure equipment is reporting and equipment records are updated properly and added to customer contracts.

Requirements

• Experience in Microsoft Word, Excel and Outlook required. • 1+ years’ experience in project management and/or implementation role. • Strong customer service skills and experience required. • Excellent attention to detail. • Desire to learn, grow, and develop. • Strong problem solving, decision-making abilities; ability to anticipate problems and create solutions. • Capacity to prioritize, manage, and organize workload in a fast-paced environment. • Solid written and verbal communication skills. • Exceptional interpersonal skills with ability to understand process dependencies and relationships. • 3 years’ experience in project management and/or implementation role (preferred). • 1 year industry related experience (preferred). • Great understanding of stakeholder management and ownership and applying it in the work context (preferred). • Excellent executive-level communication and presentation skills (preferred).