Implementation Manager

November 2

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Shopmonkey

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Shop Management • Auto Repair • Mobile Repair • Marine Repair • SMS and Email

51 - 200

Description

• Serve as the main point of contact during a customer’s implementation process • Deliver top tier customer service and support across all product areas • Assist in training customers to ensure the successful beginning of a new customer journey • Coordinate deliverables with various internal departments • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Learn all about the Shopmonkey product suite and automotive industry

Requirements

• Have at least 2+ years of relevant experience preferred or automotive industry knowledge and experience • Have a clear, professional, friendly and informative communication style • Fluent in both English and Spanish • Enjoy creative problem solving and taking on new challenges • Have exceptional project management skills with a proven ability to multi-task • Are self-directed learners and highly motivated to succeed • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity • Adapt quickly to changing priorities and evolving customer needs • Have a related education background (Bachelor’s degree preferred) • Are familiar with a SaaS business models and tools • Have a true appreciation for cars and/or are familiar with the automotive industry!

Benefits

• $1,000 to set up your home office • $20 phone/internet monthly reimbursements • Gym reimbursement, up to $30/month • Virtual activities and in-person meet-ups • Laptop and super rad swag provided • All teams get to travel and meet up for collaboration at least once/year. • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • 11 paid holidays • Flexible time off - take the time off you need! • Matching donations for approved charitable organizations • Group volunteer efforts • Weekly internal product & company training sessions • Monthly events & education activities focused on DEIB, personal and/or professional development • Individual career progression plans and leadership/management training