Customer Engagement Advocate

3 days ago

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Everi Holdings Inc.

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Casino Games • Class II • Class III • Native American Gaming and Commerical Gaming Market • EGMs

1001 - 5000

Description

• Are you a problem-solver with a knack for keeping everything running smoothly? As a Customer Engagement Advocate III at Everi, you’ll be at the heart of our customer operations, ensuring seamless transactions and handling escalations like a pro! You’ll manage accounts where our Fintech software powers transaction processing and step in as the go-to point of contact when our customers need an expert on hand. • Must reside in the Sacramento area to be considered.

Requirements

• Ability to obtain and maintain relevant Gaming License(s). • Strong technical skills in troubleshooting devices and equipment with a solid foundation in technical knowledge. • Excellent judgment, adherence to rules and guidelines, and strong time management and organizational skills. • Proficiency in Microsoft Office suite and a strong understanding of Windows. • Proven analytical and problem-solving abilities. • Ability to collaborate effectively across teams. • Ability to travel 40-50% of the time within assigned regions. • Casino industry experience preferred.

Benefits

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more! • Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity. • Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees.