Home Services Call Center Agent

March 14

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EverService Holdings, LLC

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EverService Holdings, LLC is a company that provides industry-specialized marketing, website, and engagement services for over 10,000 companies. They offer a range of services including managed website solutions, SEO, digital marketing, sales and campaign management, scheduling and booking, 24/7 answering services, and technology solutions such as CRM and EHR integrations. EverService serves a variety of industries including legal, healthcare, and home services, with a focus on driving business growth through specialized marketing strategies and digital solutions. Their subsidiaries, such as Blue Corona, Alert Communications, and Nexa, contribute to their comprehensive service offerings.

501 - 1000 employees

🤝 B2B

💰 Private Equity Round on 2018-10

📋 Description

• About Nexa Receptionists: • Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software. • Summary of Position: • Service Titan, HouseCall Pro or Sera Experience CRM service preferred! You will serve as the first point of contact for customer service and appointment setting calls for our fast paced, elite home services clientele. You will provide exceptional service by communicate effectively, professionally and compassionately, while applying an upbeat customer service attitude in all forms of communication and persuasion to secure booked appointments efficiently. • *** MUST BE AVAILALE TO WORK WEEKENDS & HOLIDAYS*** • Position Responsibilities: • Conversationally collect and correctly input caller information accurately to qualify a lead in client’s CRM • Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers procedures • Identify and escalate issues accordingly • Adjust communication style for each call, conveying confidence and empathy where appropriate • Meet productivity goals • Maintain call control while providing exceptional customer service • Manage and record off system time appropriately, honestly, and accurately

🎯 Requirements

• 2+ years of experience in a high-volume virtual call center required • 1+ years of experience in a customer facing role, preferably within the home services or HVAC industry required • ServiceTitan, HouseCall Pro or Sera CRM experience highly preferred • Ability to type 30 wpm with 94% accuracy • Ability to read, write and speak English fluently • Excellent written and verbal communications skills, specifically spelling and grammar • Ability to handle a high-volume of callers in a virtual environment • Experience managing both inbound and outbound call types • Experience with initiating outbound calls and appointment scheduling, while ensuring a seamless and efficient customer experience • Applicants must be willing to undergo and successfully pass a criminal background check and pre-employment drug screening • Must meet the following internet requirements: • Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported) • High speed internet (at least 10 Mb upload and at least 50 Mb download) • Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided)

🏖️ Benefits

• Remote-First Environment • Medical, Dental, & Vision Insurance • Company 401(k) Matching • Monthly Phone & Data Stipend • Paid Vacation & Sick Time Off • Paid DOUBLE your hourly rate, when working company observed holidays