Associate Customer Success Manager

4 days ago

Apply Now

Receive Emails with Similar Jobs

ExtraHop

WebsiteLinkedInAll Job Openings

IT Management • IT Operations Management • Application Performance Management • User Experience Monitoring • IT Operations Analytics

501 - 1000

💰 $41M Series C on 2014-05

Description

• At ExtraHop, we’re on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. • The ExtraHop customer success team focuses on successful outcomes for our customers. • As a Customer Success Specialist, you will be critical in executing programs that touch and enable our user community.

Requirements

• Associate’s degree or equivalent experience, ideally in Business or Information Technology • Minimum of 1-3 years experience with customer success • Effective communication skills, both verbal and written • Ability to multitask in a fast-paced but supportive environment • Excellent attention to detail • Process driven, with strong administrative skills • Proficient user of the Salesforce.com CRM or similar • Basic knowledge of Information Technology networking principles and application protocols or cyber security • Intermediate level skills with Microsoft Excel, must be familiar with formulas and basic data manipulation & analysis.

Benefits

• Health, Dental, and Vision Benefits • Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time • Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan • FSA and Dependent Care Accounts + EAP, where applicable • Educational Reimbursement • 401k with Employer Match or Pension where applicable • Pet Insurance (US Only) • Parental Leave (US Only) • Hybrid and Remote Work Model