Customer Success Advocate

4 days ago

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n2y LLC

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special education • curriculum • AAC • symbols • autism

51 - 200

💰 Private Equity Round on 2019-11

Description

• The Customer Success Advocate (CSA) ensures a successful product implementation with our customers at the heart • The CSA delivers effective presentations virtually and also supports the customer by phone and email • This position requires skills in customer management and a passion for engaging customers and expanding their usage with identified n2y products • The CSA navigates complex discussions while building strong relationships in an organized and detailed manner • This position relies on impeccable relationship skills and creating win/win environments for all parties • Your goal will be to influence the account administrators by guiding the customer on the journey of adoption while strategically collaborating internally on a consistent basis • This role will serve a specific territory that the candidate must permanently reside in, and approximately 25% travel within the territory will be required

Requirements

• Bachelor’s Degree in related discipline required • 2-4 years of education experience and/or advanced customer service experience • Experience with Salesforce preferred • Understanding of SaaS products and services • Passionate about customer success and improving outcomes with technology • Proficient with word processing and spreadsheet applications and webinar hosting or virtual meeting tools • Impeccable written and verbal communication skills with exceptional critical thinking skills • Proven track record of managing multiple concurrent projects with varying complexity levels • Strong presentation skills and familiarity presenting to individuals and clients of all sizes • Great problem-solving skills and taking a consultative approach to finding the best solution • Must be a self-starter, and eager to learn • Customer-oriented attitude • Top-notch organization and attention to detail • Approximately 25% of regional-based travel is required for this role

Benefits

• Competitive compensation and benefits package • Health, dental, vision, life, and disability insurance • Company matching 401(k) savings plan • Flexible time off plans